I.  RESERVATIONS:

1. Do I need to make a reservation and, if so, how long in advance should I reserve the equipment?

Although it's not mandatory to reserve equipment in advance,and walk-ins are accepted, we advise you to make a reservation at least a week or two before your event. For larger rentals, we recommend at least a month in advance.

2. What happens if I cancel my reservation?

If you have guaranteed your reservation then you will be charged a percentage of your total rental amount if the reservation is cancelled. Certain items such as specialty linens may have a specific cancellation and restocking policy. Cancellation policy details will be outlined for you when you have guaranteed your reservation. If a cancellation is made at the time of the delivery or while delivery is en route, monies on the rental will not be refunded regardless of actual equipment usuage.

3. Can I make changes to my reservation?

Yes, you may make changes to your reservation before the rental date with exception to special order items. Reservations with a delivery scheduled may be changed up to 12:00pm the business day before the rental is due out. However, once the equipment has been picked-up or delivered you cannot make changes regardless of actual usage.

4. Does the person making the reservation have to be the same person picking up, receiving, or dropping off the equipment?

No, however, for your security, we require that the person making the reservation provide us with the name of the person that is picking up/accepting/dropping off the equipment. If you are due a cash refund for your deposit, you must specify at the time of reservation who will be collecting the refund if you are unable to do so yourself. Only after confirming identification of the individual will we refund a cash deposit.


II. PAYMENT:

1. What type of payment do you accept?

At this time, we are accepting Cash, MasterCard and Visa. Checks will only be accepted from pre-authorized accounts or if submitted at least 14 days before the rental date. If you are paying over the phone, we will need additional information such as the credit card billing address and the security number on the card. If the credit card holder will not be present to sign the credit card receipts, a credit card authorization form and additional requirements must be completed and submitted before the rental date.

2. When do I pay?

You are required to pay the total amount due on or before the rental date depending on the terms of the rental.  

3. Is there a security deposit?

For most rentals a security deposit required. The deposit amount will depend on the rental total and type of equipment that is being rented. Once the rental is inspected after return, the security deposit less any damage/shortage/cleaning, etc. fees will be refunded. Refunds are typically processed on the Thursday following the rental return date. If damage/shortage/cleaning fees exceed the amount of the security deposit, the Lessee will be billed  the difference and the balance will be due immediately.

III. RENTAL:

1. What time can I pick up the equipment?

You may pick-up your equipment on the rental date between 9am - 5pm on the weekdays and 9am - 1pm on Saturdays. If your event is being held on Saturday, you may pick up the equipment on Friday and return on Monday (since we are closed on Sundays). Either way, please inform us when making a reservation when and by what time you will be returning the equipment.

2. Why do I need to inspect & count the equipment?

In order to eliminate any discrepancies and ensure the count and condition of the equipment, we recommend that you count and inspect the equipment along with the delivery/loading staff before and after you rent the equipment. If you find that any equipment is damaged before usage, you must contact us immediately in order to avoid damage/replacement charges.

3. Do I need to clean the equipment?

All equipment including, dinnerware, glassware, fountains, concession equipment, serving equipment, etc must be rinsed and placed in the original package provided. BBQ Grills must be cleaned thoroughly before they are returned. If you have any questions regarding the cleaning policy for any equipment, please ask when making your reservation. A cleaning charge will be accessed for equipment returned not rinsed and/or cleaned.

4. Why do some equipment require delivery/pick-up & set-up/take-down services in order for us to rent them?

Equipment such as Canopies, Tents, Stages, and Dance-Floors will require delivery and pick-up because our specially trained staff must assemble the equipment in order to avoid injuries and damages. Set-up and take-down services on these equipment are provided at no charge, however the delivery/pick-up charge will still be accessed.